General Order FAQ
International Marble Frequently Asked Questions (FAQ) about order and delivery. If your questions are not answered on these pages, or you simply wish to speak with a Customer Service, Contact Us on 0044 2841762221 or by email us to email@example.com
Q. What's payment types we accept?
A. We accept MasterCard, Visa, American Express, Paypal, and wire transfers.
Q. Does International Marble offer worldwide Delivery?
A. At present, we ship container orders (300m2 +) worldwide.
Q. If I supply measurements can you calculate the tile area for me?
A. Yes, contact us via phone or email and we will be able to assist you with your calculations.
Q. When ordering containers, can I mix-and-match Stone Tiles?
A. For certain product lines, yes. please contact us for more detail, or email your requirement to firstname.lastname@example.org.
Q. Do you have a showroom and if so, can I collect?
A. Yes we have in Kilkeel Co Down, BT34 4AQ. For directions and opening times visit contact us page.
Q. Do you offer installation service?
A. Sorry we don't. Please check your local Yellow pages for professionals in your area.
Q. What if I need to amend / make additions to my order?
If the order has not been despatched we will be able to add directly to your order. Please ensure that you have ordered the correct amount of tiles you require, any late additions may be subject to carriage costs depending weights and quantities. Each request will be looked at on an individual basis.
Q. Are the tiles stock items - How long for delivery?
A. Approx 90% of the stone tiles displayed on the website are carried in stock and can be despatched for delivery in 1-2 working days. Special order items / imported products may take approximately 2-3 weeks.
Q. What if my tiles are damaged or the order is incorrect?
A. All damages and irregularities must be notified within 2 working days of the delivery. The exact amount missing or damaged must be notified in writing and replacements will be sent out. It will be deemed acceptable that 1 or 2 tiles may be broken, due to the nature of the goods. In this instance we would recommend that you try to use these, where cutting is necessary.
Q. Worldwide container shipment?
A. Container orders generally take 4 to 6 weeks from time payment is received. There is a chance that it may take longer because of factors beyond our control.
Q. How much should I allow for breakage/damage?
A.It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to take pictures. Please make a claim with us within 10 days of receiving the order.