Privacy Policy

Last updated: 9 July 2026

International Marble Ltd operates this store and website (intmarble.com). This Privacy Policy explains how we collect, utilize, and disclose your personal data when you visit, use our services, make a purchase, or communicate with our logistics desk. For the purposes of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), International Marble Ltd acts as the data controller.

Our e-commerce infrastructure is powered securely by Shopify. By using any of our Services, you acknowledge that you understand the collection, processing, and disclosure of your personal data as outlined in this policy document.

1. Personal Data We Process

We collect and process various types of personal data depending on how you interact with our storefront:

• Contact Details: Your name, delivery address, billing address, telephone number, and email address.
• Financial Information: Payment card details, transaction histories, forms of payment, and payment clearance confirmations.
• Account Credentials: Usernames, encrypted passwords, settings, and storefront profile preferences.
• Transaction Data: Detailed breakdowns of items viewed, items placed in your shopping cart, wishlists, purchases, returns, or order cancellations.
• Communications: Any specific information or attachments you provide when contacting our Kilkeel logistics desk or customer support lines.
• Technical & Device Data: IP addresses, browser types, unique device identifiers, network connection details, and live storefront navigation paths collected automatically via cookies.

2. How We Utilise Your Personal Data

In strict compliance with UK data protection frameworks, we process your information under the following legal bases:

• Contractual Performance: To fulfill your orders, process your payments, coordinate heavy pallet shipping routes, handle return allocations, and manage your user account.
• Legitimate Corporate Interests: To improve our product lines, customize your browsing experience, secure our checkout loop, prevent fraudulent or illegal transactions, and manage our ongoing business relationship with you.
• Consent: For marketing and promotional layouts, such as sending you targeted product updates or regional offers via email or text message. You maintain an absolute right to withdraw consent at any time.
• Legal Obligations: To comply with mandatory UK tax laws, cooperate with customs frameworks, or respond to valid law enforcement discovery demands.

3. How We Disclose Personal Data

We shared data with authorized third parties solely to execute core store operations:

• With **Shopify** and corporate technical vendors who manage our data storage, payment gateways, analytics tools, and system optimization frameworks.
• With regional third-party **heavy pallet freight networks** and national haulier fleets to ensure the physical offloading of your stone cargo at your property.
• With professional advisory bodies, legal teams, or enforcement panels to investigate default risks, enforce our Terms of Sale, or prevent malicious storefront activity.

4. Your Statutory Data Rights

As a resident of the United Kingdom or the European Economic Area (EEA), you possess comprehensive legal protections over your personal information:

• Right of Access (Subject Access Request): You have a right to request copies of the personal records we hold regarding your identity.
• Right to Rectification: You can demand that we immediately update or fix inaccurate or incomplete transaction profiles.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, subject to overriding UK tax audit retention rules.
• Right to Restrict or Object: You can object to data processing for automated profiling or direct marketing programmes at any moment.
• Data Portability: You may request that we export your data structures securely to a separate third-party vendor interface.

5. Security, Retention, & International Transfers

While we deploy enterprise-grade cryptographic barriers across our digital domains, no transmission channel over the web is completely impenetrable. We strongly advise utilizing safe portals and keeping your personal login parameters confidential.

Data retention parameters match active logistical needs. Your details are preserved only for the duration required to service your account, process order returns, or satisfy legal and financial auditing constraints.

Because Shopify utilises global processing infrastructures, your data may be transferred or stored outside the UK. For these international instances, we rely entirely on recognized legal transfer frameworks, including the European Commission's Standard Contractual Clauses and approved UK Addendums, to ensure identical safety thresholds are maintained.

6. Children's Information Privacy Protection

Our commercial stone service models are not engineered for or directed at children. We do not knowingly collect, trace, or harvest personal data from children under the age of **13**. If a parent or authorized guardian observes that a minor has provided contact entries to our server, please contact us for immediate database deletion.

7. Formal Complaints Process

Should you have concerns regarding our data handling or tracking regimens, please communicate directly with our Kilkeel desk. If we fail to resolve your inquiry to your satisfaction, you possess an absolute statutory right to lodge an official complaint directly with the UK supervisory panel: **The Information Commissioner’s Office (ICO)** via their domain at ico.org.uk.

📬 Data Privacy Contact Registry

To exercise your privacy rights, complete Subject Access Requests, or lodge data inquiries, communicate directly with our central data officer desk:

📧 Email Support: cs@intmarble.com

📞 Help Desk Hotline: 028 417 62221

📍 Registered Corporate Address: International Marble Ltd, 67 Newcastle Street, Kilkeel, County Down, BT34 4AQ, Northern Ireland, United Kingdom