Refund Policy
1. Introduction
This Natural Stone Tile Refund Policy applies exclusively to purchases made through the website Intmarble.com (hereinafter referred to as "the Website"). By making a purchase on the Website, you agree to the terms of this Refund Policy.
2. 30-Day Refund Period
Our policy allows for refunds within 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a refund.
3. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The natural stone tile must be unused and in the same condition as when you received it.
- The natural stone tile must be returned in its original packaging.
4. Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
5. Returns Process
Please do not send your purchase back to the manufacturer. To initiate a return, please follow these steps:
- You must advise Intmarble within 7 days from the date of delivery that you wish to return the natural stone tile within the 30-Day Refund Period.
- Contact our customer support team at [customer support email] to request a return authorization.
- Once your return request is approved, you will receive instructions on how and where to return the natural stone tile.
6. Partial Refunds (if applicable)
In certain situations, only partial refunds may be granted. This applies if:
- The natural stone tile shows signs of use.
- The natural stone tile is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- The natural stone tile is returned more than 30 days after delivery.
7. Refunds
Once your returned natural stone tile is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
8. Late or Missing Refunds
If you haven't received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there may be processing time involved.
If you've completed these steps and still haven't received your refund, please contact us at [customer support email].
9. Returns for Part of an Order or Dispatched Orders
For refunds for part of an order or for orders which have already been dispatched, please email cs@intmarble.com.
10. Resell-able Products
You can return any resell-able products to us within 30 days of purchase for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded, or individual tiles.
11. Refund Process
You must return the products to International Marble along with a receipt as proof of purchase, and a refund will be made via the original method of payment.
12. Non-Refundable Conditions
International Marble reserves the right not to refund if the products are deemed as not being in a resell-able condition, if there is no proof of purchase, or if the products are returned after the 30-day period.
13. Contact Information
If you have any questions or concerns regarding this Natural Stone Tile Refund Policy, please contact us at cs@intmarble.com or 02841762221.