Terms and Conditions

1.1 Orders from the Purchaser are subject to the Seller's discretion and, if accepted, adhere strictly to these Conditions.

1.2 Each accepted order forms a binding legal contract, referred to herein as "an Order."

2.1 Prices follow the Seller's latest website price list or the quoted price at the Order's acceptance.

2.2 Quotation prices are valid for 30 days or until earlier acceptance.

2.3 Prices include VAT but exclude delivery charges, detailed separately in quotations.

Full payment is required upon the Order's acceptance by the Seller.

4.1 Goods are delivered to the provided address. Additional charges apply for redelivery attempts due to inaccuracies, absence, or inaccessibility.

4.2 Delivery is to the nearest accessible point, typically kerbside. Closer delivery is at the driver's discretion.

4.3 Risk passes to the Purchaser upon delivery.

Goods are natural materials with inherent variations. The Seller is not responsible for these natural differences.

Post-delivery, the Purchaser is responsible for proper storage. The Seller disclaims liability for improperly stored goods.

The Seller advises employing experienced tilers and using high-quality adhesives, grouts, and sealants for natural stone tiles.

8.1 Defects or damages must be reported for inspection and potential replacement or refund.

8.2 Returns are accepted within 7 working days, under certain conditions including return in original state and payment of carriage costs.

8.2.5 Refunds are processed within 30 days of return receipt.

8.3 The Seller is not liable for issues arising from wear and tear, negligence, abnormal conditions, misuse, or unauthorized repairs.