At International Marble (intmarble.com), we pride ourselves on providing a transparent, reliable, and professional delivery service for all natural stone tiles and marble products. Due to the weight and delicate nature of natural stone, deliveries are handled with care, in partnership with leading pallet network couriers across the UK, Ireland, and EU.

📦 Packing and Handling

All tiles and stone products are securely packed in wooden crates or robust polystyrene packaging, then placed on heavy-duty pallets.

Each pallet has a maximum weight capacity of 1000 kg. Orders exceeding this limit will be shipped on multiple pallets.

We only use professional third-party couriers experienced in transporting fragile goods.

💷 Delivery Costs

Delivery charges are calculated per pallet and vary depending on location, service speed, and any access restrictions.

Location	Price per Pallet	Details
Northern Ireland & Ireland	£99	Next-day service
Most UK Areas	£99	Orders under £999
EU Deliveries	From £250	5–7 working days

All prices exclude VAT

For an accurate quote, please contact our sales team:

✉️ cs@intmarble.com

📞 02841762221

⏰ Order Cut-Off Times

Orders placed before 12:00 pm (midday) qualify for same-day dispatch.

Orders placed after 12:00 pm will be dispatched the following working day.

Saturday orders are processed on the next business day.

🗓️ Delivery Days & Customer Responsibility

Couriers may provide an ETA call on the day of delivery (not guaranteed).

A responsible person must be present at the delivery address to receive the order.

If delivery is attempted and no one is available, a re-delivery fee of £49 per pallet will apply.

🚛 Delivery Vehicle and Offloading

Deliveries are made on large trucks fitted with tail-lifts for kerbside offloading.

Please ensure there is adequate access for large delivery vehicles at your location.

❗ Damages and Inspection Policy

To ensure your natural stone products arrive in perfect condition, please follow our inspection and damage reporting procedures carefully.

Important: Inspection Requirements

All goods must be inspected upon delivery.

If visible damage is present, please write "DAMAGED PRODUCTS" on the delivery note.

Report damages to cs@intmarble.com within 24 hours of delivery.

Photographic evidence of damaged products and packaging is required to process insurance claims.

🚧 Additional Notes on Natural Stone

Understanding the unique characteristics of natural stone will help ensure a successful installation.

Stone Variation

Natural stone may include veining, shade variation, and minor imperfections – these are not defects but part of the stone's unique character.

Installation Allowance

We recommend ordering 10% extra tiles to cover cuts, breakages, and natural waste.

Minor Chips

Small chips may occur during transit and can often be used for cuts without affecting installation quality.

Delivery Services

Name: International Marble
Address: 67 Newcastle Street, Kilkeel, Co Down, BT34 4AQ, United Kingdom
Telephone: 02841762221
Price range: $$

UK, EU & Worldwide Delivery Service – IntMarble

At International Marble (IntMarble.com), we believe in transparent delivery charges and a reliable service. Our goal is to make sure your natural stone tiles and slabs reach you quickly, safely, and at the best possible value.

UK & Ireland Delivery

Orders under £999: £99.00 per pallet
Orders over £999: Free pallet delivery
Samples (up to 4 pieces): £9.99 (Royal Mail First Class, 1–2 working days)
One Pallet (20–30m²): £99.00

EU Delivery

Orders under £499: £400
Orders over £499: £300 per pallet
Samples (up to 4 pieces): £10.00
One Pallet (20–30m²): From £220.00
Pallet deliveries are managed via our trusted EU carrier network

Worldwide Delivery

UK & EU Container Shipping: £3,200 – £3,500 (excluding local taxes)
USA Container Shipping: £4,200 – £4,500 (excluding local taxes)
Rest of World: Contact us at cs@intmarble.com for a tailored quotation

Delivery Times

Deliveries are made Monday–Friday, 8am–6pm
Specific time slots cannot be guaranteed
Drivers may provide a 1-hour call-ahead notice (where possible)
A signature and ID check may be required

Pallet & Packaging Information

Orders above 100kg are delivered on pallets
Pallet sizes:
- Half size: 70 × 60 cm
- Full size: 70 × 120 cm
Maximum pallet weight: 1000kg (heavier orders arrive on multiple pallets)
Packaging: Wooden boxes or robust polystyrene, secured on pallets

Kerbside Delivery

Delivery is kerbside only (nearest safe access point)
Drivers cannot:
- Enter your property
- Open pallets
- Carry tiles inside
Some boxes may weigh up to 30kg — please arrange assistance

Accepting Your Delivery

Please ensure someone responsible is present to:

Inspect all goods carefully
Sign the delivery note (mark as “DAMAGED” if applicable)
Take photos of any issues immediately

Damaged Deliveries

If damage occurs during transit:

Sign delivery note clearly as “DAMAGED”
Take clear photos of all affected tiles
Email us at cs@intmarble.com within 24 hours

We will review your claim and arrange free replacements or a credit note.
Tip: damaged tiles can often be used for off-cuts, reducing waste.

Access Restrictions

Please let us know in advance if there are:

Narrow lanes
Weight restrictions
Roadworks or closures

Extra charges may apply if a smaller vehicle or re-delivery is needed.

Cancelling or Changing Your Order

Cancellations: Allowed within 2 hours of order placement
Changes (quantities, addresses, delivery dates): Allowed within the same 2-hour window
Once dispatched, re-delivery charges may apply

Late Deliveries

External factors (traffic, weather, courier delays) may affect delivery. We’ll notify you where possible.
Do not book installers until after delivery is confirmed.

Storage Options

Free storage available for up to 2 months in our warehouse
Longer storage available at a small additional cost
Contact cs@intmarble.com for details

Delivery Policy and Damages