UK, EU & Worldwide Delivery Service – IntMarble

At International Marble (IntMarble.com), we believe in transparent delivery charges and a reliable service. Our goal is to make sure your natural stone tiles and slabs reach you quickly, safely, and at the best possible value.

UK & Ireland Delivery

Orders under £999: £99.00 per pallet
Orders over £999: Free pallet delivery
Samples (up to 4 pieces): £9.99 (Royal Mail First Class, 1–2 working days)
One Pallet (20–30m²): £99.00

EU Delivery

Orders under £499: £400
Orders over £499: £300 per pallet
Samples (up to 4 pieces): £10.00
One Pallet (20–30m²): From £220.00
Pallet deliveries are managed via our trusted EU carrier network

Worldwide Delivery

UK & EU Container Shipping: £3,200 – £3,500 (excluding local taxes)
USA Container Shipping: £4,200 – £4,500 (excluding local taxes)
Rest of World: Contact us at cs@intmarble.com for a tailored quotation

Delivery Times

Deliveries are made Monday–Friday, 8am–6pm
Specific time slots cannot be guaranteed
Drivers may provide a 1-hour call-ahead notice (where possible)
A signature and ID check may be required

Pallet & Packaging Information

Orders above 100kg are delivered on pallets
Pallet sizes:
- Half size: 70 × 60 cm
- Full size: 70 × 120 cm
Maximum pallet weight: 1000kg (heavier orders arrive on multiple pallets)
Packaging: Wooden boxes or robust polystyrene, secured on pallets

Kerbside Delivery

Delivery is kerbside only (nearest safe access point)
Drivers cannot:
- Enter your property
- Open pallets
- Carry tiles inside
Some boxes may weigh up to 30kg — please arrange assistance

Accepting Your Delivery

Please ensure someone responsible is present to:

Inspect all goods carefully
Sign the delivery note (mark as “DAMAGED” if applicable)
Take photos of any issues immediately

Damaged Deliveries

If damage occurs during transit:

Sign delivery note clearly as “DAMAGED”
Take clear photos of all affected tiles
Email us at cs@intmarble.com within 24 hours

We will review your claim and arrange free replacements or a credit note.
Tip: damaged tiles can often be used for off-cuts, reducing waste.

Access Restrictions

Please let us know in advance if there are:

Narrow lanes
Weight restrictions
Roadworks or closures

Extra charges may apply if a smaller vehicle or re-delivery is needed.

Cancelling or Changing Your Order

Cancellations: Allowed within 2 hours of order placement
Changes (quantities, addresses, delivery dates): Allowed within the same 2-hour window
Once dispatched, re-delivery charges may apply

Late Deliveries

External factors (traffic, weather, courier delays) may affect delivery. We’ll notify you where possible.
Do not book installers until after delivery is confirmed.

Storage Options

Free storage available for up to 2 months in our warehouse
Longer storage available at a small additional cost
Contact cs@intmarble.com for details

Delivery Services