UK / EU Deliveries Service

Express Delivery Service on All Orders Over £499.00

We believe it’s important to be completely transparent about delivery charges.

So that’s why we offer our customer a delivery service that’s quick, simple and always great value.

• For orders £10, to £499 service will cost you £80
• For orders £500 and more will cost you £60
• Sample delivery 1 to 2 working days via royal mail first class £3.99
• EU delivery charge is £400 order under £499 order value order over £499 EU delivery is £300 per pallet.

Pallet delivery is via carrier .

*This service covers mainland UK and IRELAND / EU

Delivery Rates 

Delivery Times

Deliveries are generally made between 8am and 6pm - unfortunately we’re unable to offer specific time slots.

We do ask the company to call one hour ahead if it's possible, the delivery service is signed delivery. sometime carrier my ask for id check

Pallet Sizes

To ensure safe delivery of your tiles, pallet delivery is required on any orders that weigh over 100kg. These pallets are generally 'half' or 'full' size and measure approximately:

• Half size - 70 x 60 cm
• Full size - 70 x 120 cm

Please note the maximum load in each pallet is (1000kg), any order over this weight will arriva in 2 pallets or more.

Kerbside Delivery

In common with most pallet deliveries, our deliveries are made to the kerbside only!

This means they won’t necessarily be made to your driveway or front door. Delivery drivers are not insured to enter your property, open the pallet or physically handle any tiles.

Tiles are heavy and some boxes can weigh up to 30kg. 

Unfortunately our delivery partners are unable to take away the pallet or any packaging.

We recommend arranging for help to immediately move your order into your property.

Accepting Your Delivery

Please ensure that a responsible person is present upon delivery to inspect, check and sign for your order.

• Inspect for any damage
• Check all items are present
• Sign to accept the delivery

If you see or suspect any damage, then you must follow the guidelines below.

Damages

We’re very sorry if there’s some damage to your order.

All orders leave our warehouse in perfect condition, but damage can sometimes happen in transit.

If you see or suspect damage of any description then please do the following within 24 hours of receiving your order. 

• Sign DAMAGED on the delivery note
• Take photos of all damaged tiles
• Email us on

For sustainable reasons, we do recommend that damaged tiles are kept and used for cuts on your project whenever possible. 

Once your form has been received and checked, we can then dispatch free replacements or credit you for the cost of the damaged tiles.

Unfortunately we cannot issue and despatch free replacements until your form and photos have been received correctly. 

Access issues

Please inform us in advance if there’s any local access issues such as narrow lanes, repair works or road closures. This way, we’ll be able to make alternate arrangements if required, so there’s no delay to your delivery.

There may be an extra charge if a smaller vehicle or re-delivery is required - we’ll discuss this with you, where necessary.

Cancelling Your Order

Need to cancel your order? Please contact cs@intmarble.com within two hours of placing your order. We generally dispatch our orders very quickly and if your order has already left our premises, a redelivery charge may apply.

Changing Your Order

We can only amend quantities, delivery dates or addresses if you contact us within two hours of placing your order. Otherwise, redelivery charges will apply.

Late Deliveries

Please note that very occasionally, there may be a delay to your delivery that’s outside our control. This is usually down to events such as bad traffic or weather conditions. In this case, we’ll do our very best to let you know.

We cannot be held liable for any costs arising from a delayed delivery, so we would advise not booking in tradespersons until after your order has been delivered.

Can you store tiles for me?

Ready to order but don’t need your tiles immediately? We can store your order in our warehouse for up to two months, completely free. There may be a small charge if you’d like us to hold your tiles a little longer.

Please contact cs@intmarble.com for further details.