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Delivery Policy and Damages

International Marble - Professional Stone Delivery Service

At International Marble (intmarble.com), we pride ourselves on providing a transparent, reliable, and professional delivery service for all natural stone tiles and marble products. Due to the weight and delicate nature of natural stone, deliveries are handled with care, in partnership with leading pallet network couriers across the UK, Ireland, and EU.

📦 Packing and Handling

All tiles and stone products are securely packed in wooden crates or robust polystyrene packaging, then placed on heavy-duty pallets.

Each pallet has a maximum weight capacity of 1000 kg. Orders exceeding this limit will be shipped on multiple pallets.

We only use professional third-party couriers experienced in transporting fragile goods.

💷 Delivery Costs

Delivery charges are calculated per pallet and vary depending on location, service speed, and any access restrictions.

Location Price per Pallet Details
Northern Ireland & Ireland £99 Next-day service
Most UK Areas £99 Orders under £999
EU Deliveries From £250 5–7 working days

All prices exclude VAT

For an accurate quote, please contact our sales team:

✉️ cs@intmarble.com

📞 02841762221

Order Cut-Off Times

Orders placed before 12:00 pm (midday) qualify for same-day dispatch.

Orders placed after 12:00 pm will be dispatched the following working day.

Saturday orders are processed on the next business day.

🗓️ Delivery Days & Customer Responsibility

Couriers may provide an ETA call on the day of delivery (not guaranteed).

A responsible person must be present at the delivery address to receive the order.

If delivery is attempted and no one is available, a re-delivery fee of £49 per pallet will apply.

🚛 Delivery Vehicle and Offloading

Deliveries are made on large trucks fitted with tail-lifts for kerbside offloading.

Please ensure there is adequate access for large delivery vehicles at your location.

Damages and Inspection Policy

To ensure your natural stone products arrive in perfect condition, please follow our inspection and damage reporting procedures carefully.

Important: Inspection Requirements

All goods must be inspected upon delivery.

If visible damage is present, please write "DAMAGED PRODUCTS" on the delivery note.

Report damages to cs@intmarble.com within 24 hours of delivery.

Photographic evidence of damaged products and packaging is required to process insurance claims.

Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.K. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.