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FAQ

  • Pallet Deliveries:
    1. Kerbside service deliveries will arrive by a third-party courier on a pallet and will be delivered to the nearest accessible location your home or business.
    2. Deliveries will be on 7.5-tonne lorry, therefore if your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.
    3. Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.
    4. Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
    5. Orders placed before 1pm are available for some day dispatch 2 working day delivery*
    6. Pallet orders require a signature upon delivery.
    7. We also offer a premium Saturday service that can be selected at the checkout for an additional fee.
    8. Once an order has been dispatched from our warehouse and is in the care of the courier, you will 

     

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