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    FAQ

  • Pallet Deliveries:
    1. Kerbside service deliveries will arrive by a third-party courier on a pallet and will be delivered to the nearest accessible location your home or business.
    2. Deliveries will be on 7.5-tonne lorry, therefore if your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.
    3. Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.
    4. Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
    5. Orders placed before 1pm are available for some day dispatch 2 working day delivery*
    6. Pallet orders require a signature upon delivery.
    7. We also offer a premium Saturday service that can be selected at the checkout for an additional fee.
    8. Once an order has been dispatched from our warehouse and is in the care of the courier, you will 

     

    Product Information

    We accept MasterCard, Visa, American Express, Paypal, and wire transfers.

    At present, we ship container orders (300m2 +) worldwide.

    Yes, contact us via phone or email and we will be able to assist you with your calculations. 

    For certain product lines, yes. please contact us for more detail, or email your requirement to cs@intmarble.com.

    Order Information

    Approx 90% of the stone tiles displayed on the website are carried in stock and can be despatched for delivery in 1-2 working days. Special order items / imported products may take approximately 2-3 weeks.  

    All damages and irregularities must be notified within 2 working days of the delivery. The exact amount missing or damaged must be notified in writing and replacements will be sent out. It will be deemed acceptable that 1 or 2 tiles may be broken, due to the nature of the goods. In this instance we would recommend that you try to use these, where cutting is necessary. 

    Container orders generally take 4 to 6 weeks from time payment is received. There is a chance that it may take longer because of factors beyond our control.

    It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to take pictures. Please make a claim with us within 10 days of receiving the order.

    marble bathroom