local_shipping Great Britain Delivery
We ship directly across England, Scotland, and Wales. We keep our rates simple: if you are ordering a full project, the delivery is on us.
Orders over £1,500
Standard Pallet Delivery (1-5 Days)
FREE
Orders under £1,500
Express Pallet Freight (1-3 Days)
£155.00 Flat Rate
flag Ireland & Northern Ireland
All Irish shipments dispatch directly from our Kilkeel depot across all 32 counties. There are absolutely zero customs delays or hidden border tariffs.
Orders over £1,500
Ireland Freight Carrier (3-5 Days)
FREE
Orders under £1,500
Ireland Freight Carrier (3-5 Days)
£99.00 Flat Rate
public European & International Shipping
We ship premium stone across Europe and worldwide. Due to varying cross-border logistics, free delivery does not apply outside the UK and Ireland.
- European Union: Express Freight (2-11 Days) starts at £400.00. Standard Freight (3-17 days) ranges from £480.00 to £600.00 based on the weight of your order.
- Rest of the World: Live parcel rates are calculated instantly at checkout using DHL Express and FedEx. For heavy pallet or full container (FCL) orders, please contact our team for a custom sea-freight quote.
style Our Tile Sample Policy
We want you to see the beautiful quality of our stone before you buy. The sample pieces themselves are provided completely free of charge. The small fee at checkout (£4.99 UK / £9.99 IRE/EU) is simply to cover the tracked courier network costs.
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Sample Limits & Stock Availability
To keep this service fair for everyone, there is a strict limit of maximum 4 samples per customer.
Because this is a free service, if a particular sample you requested is temporarily out of stock in our cutting room, we will ship the ones that are available. If none of your requested samples are available, we will cancel the sample order completely and notify you by email.
inventory_2 Kerbside Delivery & Returns Protocol
Natural stone is exceptionally heavy. Deliveries are made on wooden pallets using large 18-tonne Heavy Goods Vehicles (HGVs) equipped with tail-lifts. Please read these strict delivery and return rules carefully:
- Kerbside Drop-off Only: The delivery driver will lower the pallet and drop it at the nearest, safest accessible place to your property (usually the kerbside or a flat driveway).
- No House Entry: Due to health, safety, and vehicle insurance policies, drivers will not unpack the crate, carry tiles into your house, or take them into a rear garden under any circumstances.
- Vehicle Access: The pump-trucks used to move the pallets require smooth, hard, flat ground (tarmac or concrete). They cannot roll over gravel, grass, steep hills, or steps. If you live on a narrow lane where a large lorry cannot fit, you must inform us beforehand.
- Returning an Order: If you need to arrange a return, the tiles must be securely re-palletised exactly as you received them. The collection lorry will only collect the pallet from the outside kerbside (where it was originally dropped off). The driver will not come inside your house to collect loose boxes.
fact_check 24-Hour Damage Reporting
We pack every crate heavily to protect your stone. However, if transit damage does occur, you must notify us immediately so we can send replacements.
warning
You have 24 hours to report any damages.
When your pallet arrives, inspect the outside immediately. If you see broken tiles or smashed wood, you must sign the driver's paperwork as "DAMAGED". Take clear photos of the broken tiles and the box labels, and email them to cs@intmarble.com within 24 hours. We cannot accept transit damage claims after this window has passed.
help Frequently Asked Questions
Will the delivery driver call me before arriving? expand_more
Yes, we always request a pre-delivery phone call on the carrier manifest. Drivers usually try to call about an hour before they arrive, though exact timing depends on their traffic route that day.
Can you hold my tile order until my builder is ready? expand_more
Absolutely. We offer up to 60 days of free yard storage at our Kilkeel depot. We will set aside your exact batch of stone and only dispatch it when your site is ready to receive it.
Should I order extra tiles for wastage? expand_more
Yes. It is an industry standard to order at least 10% to 15% extra material. This covers cuts made by your tiler, corner fitting, and natural shade variations. Minor edge chips (under 10% of a tile) are perfectly normal and are simply used for boundary cuts against the wall.
