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Delivery Policy and Damages

International Marble - Professional Stone Delivery Service

At International Marble (intmarble.com), we pride ourselves on providing a transparent, reliable, and professional delivery service for all natural stone tiles and marble products. Due to the weight and delicate nature of natural stone, deliveries are handled with care, in partnership with leading pallet network couriers across the UK, Ireland, and EU.

📦 Packing and Handling

All tiles and stone products are securely packed in wooden crates or robust polystyrene packaging, then placed on heavy-duty pallets.

Each pallet has a maximum weight capacity of 1000 kg. Orders exceeding this limit will be shipped on multiple pallets.

We only use professional third-party couriers experienced in transporting fragile goods.

💷 Delivery Costs

Delivery charges are calculated per pallet and vary depending on location, service speed, and any access restrictions.

Location Price per Pallet Details
Northern Ireland & Ireland £99 Next-day service
Most UK Areas £99 Orders under £999
EU Deliveries From £250 5–7 working days

All prices exclude VAT

For an accurate quote, please contact our sales team:

✉️ cs@intmarble.com

📞 02841762221

⏰ Order Cut-Off Times

Orders placed before 12:00 pm (midday) qualify for same-day dispatch.

Orders placed after 12:00 pm will be dispatched the following working day.

Saturday orders are processed on the next business day.

🗓️ Delivery Days & Customer Responsibility

Couriers may provide an ETA call on the day of delivery (not guaranteed).

A responsible person must be present at the delivery address to receive the order.

If delivery is attempted and no one is available, a re-delivery fee of £49 per pallet will apply.

🚛 Delivery Vehicle and Offloading

Deliveries are made on large trucks fitted with tail-lifts for kerbside offloading.

Please ensure there is adequate access for large delivery vehicles at your location.

❗ Damages and Inspection Policy

To ensure your natural stone products arrive in perfect condition, please follow our inspection and damage reporting procedures carefully.

Important: Inspection Requirements

All goods must be inspected upon delivery.

If visible damage is present, please write "DAMAGED PRODUCTS" on the delivery note.

Report damages to cs@intmarble.com within 24 hours of delivery.

Photographic evidence of damaged products and packaging is required to process insurance claims.

🚧 Additional Notes on Natural Stone

Understanding the unique characteristics of natural stone will help ensure a successful installation.

Stone Variation

Natural stone may include veining, shade variation, and minor imperfections – these are not defects but part of the stone's unique character.

Installation Allowance

We recommend ordering 10% extra tiles to cover cuts, breakages, and natural waste.

Minor Chips

Small chips may occur during transit and can often be used for cuts without affecting installation quality.

Contact Us for a Quote
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