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I can help answer some frequently asked questions (FAQs). What would you like to know?
Q: How do I place an order?
A: You can place an order by visiting the International Marble website, selecting the products you want to purchase, and following the prompts to check out and pay for your order.
Q: Can I change or cancel my order after it's been placed?
A: It depends on the status of your order. If your order has not yet been shipped, you may be able to make changes or cancel the order. Contact customer service as soon as possible to make any changes or cancellations.
Q: How long does it take to receive my order?
A: Delivery times can vary depending on the products ordered, the shipping destination, and other factors. For in-stock items, orders may be shipped within 1-2 business days. Special order items or imported products may take longer to arrive. Contact customer service for more information on delivery times.
Q: What payment methods do you accept?
A: International Marble accepts several payment methods, including MasterCard, Visa, American Express, Paypal, and wire transfers.
Q: What should I do if my order is damaged or incorrect?
A: Any damages or irregularities must be reported within 2 working days of delivery. Contact customer service with details of the issue and they will arrange for replacements to be sent out.
Q: Do you offer installation services?
A: No, International Marble does not offer installation services. Check your local yellow pages or search online for professionals in your area who can assist with installation.
These are just a few common questions related to orders. If you have additional questions or concerns, contact customer service for assistance.
The size of marble tiles you should buy depends on several factors, including the size of the room or area where you plan to install the tiles, the design and layout of the space, and your personal preference.
In general, larger tiles can make a small room look bigger and more spacious, while smaller tiles can create a more intricate and detailed design. However, larger tiles may not work as well in areas with complex shapes or angles, as they may require more cutting and waste.
Some common sizes of marble tiles include:
Ultimately, the size of the marble tiles you choose will depend on your personal preference and the specific needs of your space. I would recommend consulting with a professional to help you choose the right size and style of marble tiles for your project.
We totally understand, it's human nature to change our minds sometimes! However, at IntMarble, once an order is placed, we're currently unable to modify or cancel it. We're actively working towards a feature that may allow for a cancellation window in the future.
If you need to cancel an order, we recommend that you visit the IntMarble website or reach out to our customer support team to understand our cancellation policy and the necessary steps. Depending on the status of your order (if it's processed, shipped, or delivered), you may be able to cancel your order or you might need to return the product to us for a refund, based on our return policy.
Please remember that the specifics of our cancellation and return policies might be different from other companies. Therefore, we always suggest that you familiarize yourself with IntMarble's specific policies and guidelines before placing an order.
Stone tile product variation refers to the different options and variations available for a particular type of stone tile product.
Some common types of stone tile product variations include:
However, if you're interested in finding out whether a specific marble tile is in stock, you can try the following:
Overall, it's important to do your research and ask questions before making a purchase to ensure that the product you're interested in is available and meets your needs.
It's great to hear that the delivery time for your order is estimated to be 2-3 days for UK and Ireland.
However, please note that delivery times can vary depending on various factors, such as the buyers's location, your location, shipping method, and the availability of the product.
Also, delivery times can be affected by external factors such as weather conditions, customs clearance, or carrier delays.
If you have any concerns or questions about the delivery of your order, don't hesitate to contact our customer service team for more information.
If your order arrives damaged, it's important to take immediate action to ensure that you receive a replacement or a refund. Here are some steps to take if your order arrives damaged:
Overall, it's important to act quickly and follow the seller's specific procedures for reporting damage to ensure that you receive a satisfactory resolution.
To pay for your quotation, you can follow the instructions provided in the quotation you received. Typically, the quotation will include a reference number that you can use to make your payment.
There are several ways to pay for your quotation, including:
Before making your payment, it's a good idea to confirm the total amount due and any applicable fees or taxes. Be sure to keep a record of your payment and any associated receipts or confirmation emails.
If you have any questions or concerns about the payment process, don't hesitate to contact the seller's customer service team for assistance.
Whether or not your vehicle is suitable for collecting your order depends on the weight and size of your order. As a general rule of thumb, if your order weighs up to 200kg, it can be collected in a reasonably sized family car. However, if your order weighs more than 200kg, it will need to be palletised for loading onto a suitable vehicle by forklift.
It's important to note that ramps or tailgates can prevent forklifts from loading your vehicle. If your order cannot be loaded safely, you may be turned away. Additionally, all collections are at the customer's own risk, and the seller reserves the right to refuse collection if they deem that the order cannot be loaded safely.
Before arranging to collect your order, it's a good idea to confirm the weight and size of your order with the seller. They can provide you with specific guidance on whether your vehicle is suitable for collection, and what equipment you may need to safely load and transport your order. If in doubt, it may be better to arrange for delivery of your order instead.
When unpacking and storing your order, it's important to take some precautions to protect the tiles or stone from damage. Here are some general guidelines:
It's important to note that the seller is not able to offer collection of packaging materials. You'll need to dispose of any packaging materials yourself.
If you're unsure about how to unpack and store your order, you can always contact the seller for specific guidance. They can provide you with detailed instructions based on the type of tiles or stone you've purchased.
Have questions about your order, or a general enquiry?