Política de envío
🚚 Shipping & Delivery Policy
Welcome to intmarble.com. This Shipping Policy details how we process, handle, and transport your natural stone orders across the United Kingdom, Republic of Ireland, and the European Union (EU)[cite: 7].
📦 Packing & Handling Protocols
Due to the significant structural weight and physical fragility of natural stone, we enforce strict packing safety standards:
- All stone tiles, paving slabs, and mosaics are securely wrapped and packed inside reinforced wooden crates or heavy-duty storage boxes.
- To guarantee zero shifting in transit, consignments are strapped onto heavy-duty pallets and transported via specialised freight networks.
- Each individual transit pallet carries a maximum safe structural threshold of 1,000kg. Consignments exceeding this weight are split across multiple secure pallets automatically.
- Every pallet undergoes professional shock-proof shrink-wrapping to insulate stone cargo from moisture and micro-fracturing in transit.
⏱️ Transit Windows & Estimates
- United Kingdom (UK): Express Freight (1 to 3 business days) / Standard Freight (3 to 5 business days)[cite: 7].
- Republic of Ireland (IE): Freight Delivery (3 to 5 business days)[cite: 7].
- European Union (EU): Express (2 to 11 business days) / Standard International (3 to 17 business days)[cite: 7].
- Stone Samples: Dispatched immediately via priority mail (1–3 business days UK / 3–5 days IE & EU)[cite: 7]. Samples are non-refundable and fulfilled based on warehouse availability.
Please Note: All delivery timeframes are non-binding logistical estimates. International Marble Ltd is not financially liable for on-site builder delays, site downtime, specialised crane hire costs, or independent installer fees caused by shipping carrier delays or customs inspections.
💷 Delivery Cost Matrix (Exact Store Rates)
In strict compliance with Google Verified Merchant guidelines, our shipping fees are calculated transparently based on your checkout cart value and delivery destination[cite: 7]:
1. United Kingdom (UK Mainland & NI)[cite: 7]
| Order Type / Value Range | Delivery Method & Timeframe | Shipping Rate |
|---|---|---|
| Sample Orders (£0.00) | Express Sample Delivery (1–3 business days)[cite: 7] | £4.99[cite: 7] |
| Standard Orders (£49.00 – £1,499.00) | Express Pallet Freight (1–3 business days)[cite: 7] | £155.00[cite: 7] |
| Orders £1,500.00 – £4,500.00 | Express Freight (1–3 business days)[cite: 7] | FREE[cite: 7] |
| Orders £4,501.00 & Over | Standard Freight (3–5 business days)[cite: 7] | FREE[cite: 7] |
2. Republic of Ireland (IE)[cite: 7]
| Order Type / Value Range | Delivery Method & Timeframe | Shipping Rate |
|---|---|---|
| Sample Orders (£0.00 – £1.00) | IE Sample Delivery (3–5 business days)[cite: 7] | £9.99[cite: 7] |
| Orders £1,500.00 & Over | IE Pallet Freight (3–5 business days)[cite: 7] | FREE[cite: 7] |
⚠️ Important Return Forfeiture Notice: Free delivery on orders over £1,500.00 is a promotional subsidy applied exclusively to completed orders[cite: 7]. If you change your mind, reject delivery, or return your stone order, this carriage subsidy is revoked. A fixed outbound freight recovery fee of £155.00 per dispatched pallet unit[cite: 7] will be systematically deducted from your final refund balance.
3. European Union (EU Member States)[cite: 7]
| Order Type / Value Range | Service Level & Timeframe | Shipping Rate |
|---|---|---|
| Sample Orders (£0.00) | EU Sample Delivery[cite: 7] | £9.99[cite: 7] |
| Orders £99.00 – £1,499.00 | Express International (2–11 business days)[cite: 7] | £400.00[cite: 7] |
| Orders £99.00 – £1,499.00 | Standard International (3–17 business days)[cite: 7] | £480.00[cite: 7] |
| Orders £1,499.00 & Over | Standard International (3–17 business days)[cite: 7] | £600.00[cite: 7] |
EU consignments are dispatched directly from our Northern Ireland logistics hub in accordance with post-Brexit Windsor Framework trade protocols[cite: 7].
🚪 Kerbside Delivery Operational Rules
- All large freight and palletised stone orders are designated strictly as Kerbside Delivery Only due to the massive physical weight profile of the cargo (averaging 800kg+ per pallet). Tail-lift trucks unload crates at the nearest accessible boundary point on a smooth, hard level surface.
- The physical movement of individual stone crates or tiles from the unload point into your driveway, garage, or building site remains the exclusive physical responsibility and structural risk of the Purchaser.
- Access Check: You must ensure your delivery property accommodates heavy logistics trucks. If your street features severe weight limits, narrow turning bends, or low overhead trees, you must inform us prior to dispatch to prevent failed-delivery re-routing fees.
📐 Transit Damage & Claims Window
- Inspect Immediately: You must inspect crate integrity at the moment of handover. If physical damage is visible, ensure it is clearly marked on the driver’s manifest as "DAMAGED" before signing.
- 24 to 48 Hour Notification: Any structural breakage or quantity shortages must be filed directly via email within 24 to 48 hours of delivery. Claims must include clear, high-resolution photographs showing the delivery pallet, original wrapping, and specific damaged batch.
- Physical installation or cutting of the stone constitutes absolute acceptance of its condition. No transit damage claims can be processed once tiles have been laid or fixed with adhesive on site.
🌍 Commercial Freight & Support Desk
If you require custom container freight quotations for large commercial architectural projects outside our standard UK, Ireland, and EU grids, contact our Kilkeel logistics desk:
📧 Support Desk: cs@intmarble.com
📞 Administrative Line: 028 417 62221
📍 Kilkeel Depot: International Marble Ltd, 67 Newcastle Street, Kilkeel, County Down, BT34 4AQ, Northern Ireland, United Kingdom