IntMarble’s Ultimate UK Guide to Natural Stone Care and Maintenance

Preserve the beauty and extend the life of your natural stone surfaces with our in-depth, UK-specific care guide.

Daily Care and Cleaning:

• Wipe Down: Use a soft, damp cloth to wipe down surfaces.
• Avoid Harsh Chemicals: Do not use acidic or abrasive cleaners that can etch or damage the stone.
• Spills: Clean up any spills immediately to prevent staining.

Weekly Care:

• Mild Detergent: Use a pH-neutral cleaner for a more thorough clean.
• Rinse and Dry: Always rinse the surface thoroughly and dry it to prevent water spots.

Periodic Maintenance:

• Sealing: Depending on the stone type, periodic sealing may be necessary.
• Polishing: Some stones benefit from occasional polishing to restore their shine.
• Professional Cleaning: Consider professional cleaning for deep-set stains or restoration.

Addressing Stains and Spills:

• Immediate Action: The quicker a spill is addressed, the less likely it will stain.
• Stain Removal: Use a poultice for oil-based or organic stains.

Special Considerations for Different Stone Types:

• Marble: Sensitive to acids and prone to etching.
• Granite: Less porous but may still require sealing.
• Limestone & Travertine: More porous and may require frequent sealing.

Safety Precautions:

• Read Labels: Always read the labels on any cleaning products to ensure they are suitable for natural stone.
• Personal Protective Equipment (PPE): Use gloves and other PPE as needed, especially when handling cleaners or sealers.

🚨 Disclaimer: All care tips are suggestions tailored for the UK market. IntMarble is not responsible for any damage that may occur from the use of this guide. For specific concerns, consult a UK-based natural stone care professional.

Add some general information about your delivery and shipping policies.

UK, EU & Worldwide Delivery Service – IntMarble

At International Marble (IntMarble.com), we believe in transparent delivery charges and a reliable service. Our goal is to make sure your natural stone tiles and slabs reach you quickly, safely, and at the best possible value.

UK & Ireland Delivery

• Orders under £999: £99.00 per pallet

• Orders over £999: Free pallet delivery

• Samples (up to 4 pieces): £9.99 (Royal Mail First Class, 1–2 working days)

• One Pallet (20–30m²): £99.00

EU Delivery

• Orders under £499: £400

• Orders over £499: £300 per pallet

• Samples (up to 4 pieces): £10.00

• One Pallet (20–30m²): From £220.00

• Pallet deliveries are managed via our trusted EU carrier network

Worldwide Delivery

• UK & EU Container Shipping: £3,200 – £3,500 (excluding local taxes)

• USA Container Shipping: £4,200 – £4,500 (excluding local taxes)

• Rest of World: Contact us at cs@intmarble.com for a tailored quotation

Delivery Times

• Deliveries are made Monday–Friday, 8am–6pm

• Specific time slots cannot be guaranteed

• Drivers may provide a 1-hour call-ahead notice (where possible)

• A signature and ID check may be required

Pallet & Packaging Information

• Orders above 100kg are delivered on pallets

• Pallet sizes:

  • Half size: 70 × 60 cm

  • Full size: 70 × 120 cm

• Maximum pallet weight: 1000kg (heavier orders arrive on multiple pallets)

• Packaging: Wooden boxes or robust polystyrene, secured on pallets

Kerbside Delivery

• Delivery is kerbside only (nearest safe access point)

• Drivers cannot:

  • Enter your property

  • Open pallets

  • Carry tiles inside

• Some boxes may weigh up to 30kg — please arrange assistance

Accepting Your Delivery

Please ensure someone responsible is present to:

• Inspect all goods carefully

• Sign the delivery note (mark as “DAMAGED” if applicable)

• Take photos of any issues immediately

Damaged Deliveries

If damage occurs during transit:

1. Sign delivery note clearly as “DAMAGED”

2. Take clear photos of all affected tiles

3. Email us at cs@intmarble.com within 24 hours

We will review your claim and arrange free replacements or a credit note.
Tip: damaged tiles can often be used for off-cuts, reducing waste.

Access Restrictions

Please let us know in advance if there are:

• Narrow lanes

• Weight restrictions

• Roadworks or closures

Extra charges may apply if a smaller vehicle or re-delivery is needed.

Cancelling or Changing Your Order

• Cancellations: Allowed within 2 hours of order placement

• Changes (quantities, addresses, delivery dates): Allowed within the same 2-hour window

• Once dispatched, re-delivery charges may apply

Late Deliveries

External factors (traffic, weather, courier delays) may affect delivery. We’ll notify you where possible.
Do not book installers until after delivery is confirmed.

Storage Options

• Free storage available for up to 2 months in our warehouse

• Longer storage available at a small additional cost

• Contact cs@intmarble.com for details