Unique Character in Each Slab: Understanding Natural Variations at IntMarble

At IntMarble, we specialize in offering an exquisite range of natural stones, each characterized by unique variations that make it an individual work of art. While we go to great lengths to provide accurate imagery and samples, it's crucial to understand that these can't fully encapsulate the natural variations intrinsic to each stone.

Why Does Variation Occur?

Natural stones are Mother Nature's masterpieces. As such, each piece showcases unique aspects such as color variations, diverse veining patterns, and intricate movements. While our categorization methods aim to capture these characteristics, photographs and samples have their limitations.

Before You Install: Crucial Steps to Take

We highly advise that all customers unpack and inspect their stone products prior to installation. This allows you to fully grasp the unique features of each piece and ensures that they align with your design expectations.

Disclaimer

It's essential to recognize that the natural variations you'll encounter in our stone products are not flaws. Rather, they are what make each piece distinct and extraordinarily beautiful. Our return and exchange policies are designed with this natural uniqueness in mind, so please review them carefully prior to your purchase.

Your Satisfaction Is Our Mission

Customer satisfaction ranks high on our list of priorities. If you have any queries or concerns regarding the natural stone you've acquired, our customer service team is just a call or email away. We're here to guide you at each step—right from selection to the final installation.

IntMarble’s Ultimate UK Guide to Installing Natural Stone & Marble Tiles

Achieve a luxurious and long-lasting finish with our step-by-step, UK-specific guide. From preparation to final layout planning, we’ve covered everything you need to know to install natural stone and marble tiles with confidence.

✅ Pre-Installation Checklist

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  Material Compatibility – Ensure that your substrate, adhesive, grout, and tiles are suitable for use together.
  
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  Material Inspection – Always check tiles and materials for defects before installation. Installation confirms acceptance, and claims cannot be made afterwards.
  
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  Dry Run / Mock-Up – Lay tiles out in advance to confirm placement, grout joints, and final design.
  

📄 Downloadable UK Resources

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  [Download our Installation Guide]
  
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  [Download our Care & Maintenance Guide]
  

🔧 Essential Accessories

To achieve a professional finish, we recommend the following:

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  Grout
  
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  Thin-set adhesive
  
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  Sealants
  
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  Cleaning agents
  
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  Tile spacers
  
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  Notched trowels
  

📋 General Installation Guidelines

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  Always follow the Tile Association UK standards for installation.
  
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  Use manufacturer instructions for mixing adhesives, grouts, and sealants.
  
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  Mix tiles from multiple boxes for a balanced colour variation.
  
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  Wear PPE (gloves, eyewear, protective clothing) during installation.
  

🌿 Natural Stone Variations

Every piece of natural stone is unique. Expect variations in veining, shading, and colour tone. Some materials (such as green marbles) may require special care, as they can warp if not installed correctly.

🚨 Important Disclaimer

This guide is designed for UK homeowners, designers, and installers as a helpful resource. IntMarble accepts no liability for installation issues. For project-specific requirements, we strongly recommend consulting a qualified UK tile professional.

🏠 Product Suitability & Application

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  Bathroom Walls: ✔ Suitable
  
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  Bathroom Floors: ✔ Suitable
  
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  Shower Walls: ✔ Suitable
  
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  Wet Room Floors: ✔ Suitable (check slip rating)
  
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  Kitchen Walls: ✔ Suitable
  
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  Kitchen Floors: ✔ Suitable
  
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  Kitchen Splashbacks: ✔ Suitable
  
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  Outdoor Walls: ✘ Not Recommended
  
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  Outdoor Floors: ✘ Not Recommended
  

💡 For projects in bathrooms, kitchens, and wet rooms, always consider slip resistance ratings and surface finishes for safety and durability.

📞 Need Expert Advice?

If you’d like tailored recommendations on tile suitability, slip ratings, or installation advice, contact our expert team today:

📞 028 4176 2221

✉️ cs@intmarble.com

🚚 Delivery Information – IntMarble.com

At IntMarble, we pride ourselves on providing fast, reliable delivery across the UK & Ireland using our own specialised fleet and trusted pallet service partners.

Delivery Availability & Charges

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  Standard Delivery: 3–5 working days (confirmation at checkout).
  
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  Delivery Window: Monday–Friday, 8:00am – 5:30pm (excluding Bank Holidays).
  
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  UK Mainland Delivery: From £99.00 per crate (up to approx. 1000kg).
  
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  Sample Parcel Deliveries (UK / Ireland and EU only):
  
  Up to 5kg – £9.90
  

For overseas/export orders, please email: cs@intmarble.com

Delivery Terms

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  A responsible person must be available to accept, sign for, and store the goods safely.
  
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  Drivers deliver to the nearest accessible point (e.g., kerbside or driveway).
  
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  Large orders, slabs, or bathware may require specialist off-load vehicles, which can extend delivery times.
  

🔄 Returns & Refunds – IntMarble.com

We hope you are delighted with your IntMarble products, but if not, we offer a 30-day returns policy for your peace of mind.

Return Conditions

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  Goods must be returned within 7 days of authorisation.
  
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  All returns must be scheduled in advance (Mon–Fri, 8:30am – 4:00pm).
  
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  Please clearly mark the Returns Number on all packages, crates, and pallets.
  
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  As tiles are fragile, please ensure items are securely packaged. Refunds will not be issued for goods damaged due to poor packaging.
  

Restocking & Refunds

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  Refunds will be processed within 10 working days of receiving resalable goods.
  
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  A 20% restocking fee applies.
  
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  Delivery charges are non-refundable.
  

Return Address

IntMarble – International Marble Ltd

67 Newcastle Street,

Kilkeel, Newry,

BT34 4AQ, United Kingdom